Online Booking

We are delighted to say that online booking is allowed again. We have reinstated it across both pre bookable and urgent on the day appointments. Access is available for urgent on the day appointments from 6am.

June Bank Holidays

We will be CLOSED for 4 days over the Bank Holiday - Thursday 2nd June, Friday 3rd June, Saturday 4th June and Sunday 5th June. Please ensure you have enough medication to last through into the next week or order any medication you may need in advance of this week. Please remember the dispensary turn around is 48 WORKING hours.

Please use the link below to find out information on the opening times of pharmacies over the Bank Holiday in your area.

May Bank Holiday

Thaxted Surgery will be CLOSED for the Bank Holiday on Monday 2nd May. We will reopen as normal at 8am on Tuesday 3rd May.

If you need medical advice while the surgery is closed, please visit or phone 111 (calls are free from both landlines and mobiles). If you, or someone you are with, have a life-threatening medical emergency please dial 999.

Pharmacy Opening Times for Bank Holiday Monday

Please use the link below to find out information on the opening times of pharmacies over the Bank Holiday in your area.


Thaxted Surgery will be will be CLOSED for the public holidays on Good Friday 15th April and Easter Monday 18th April.

If you need medical advice while the surgeries are closed, please visit or phone 111 (calls are free from both landlines and mobiles). If you, or someone you are with, have a life-threatening medical emergency please dial 999.

Pharmacy Opening Times over Easter

Please use the link below to find out information on the opening times of pharmacies over Easter in your area.


Thaxted Surgery will be will be CLOSED for the public holidays on Monday December 27Tuesday December 28 and Monday January 3.

If you need medical advice while the surgeries are closed, please visit or phone 111 (calls are free from both landlines and mobiles). If you, or someone you are with, have a life-threatening medical emergency please dial 999.

Pharmacy Opening Times over Christmas and New Year Period

Please use the link below to find out information on the opening times of pharmacies over Christmas and New Year in your area.

Christmas Opening Times

Current COVID policy for Thaxted Surgery

If you have ONE or ALL of the following symptoms:




and are ringing to make an appointment with the GP - 

You will need to have had a NEGATIVE results from a LATERAL FLOW TEST within 24 hours of your appointment.

This applies to patients of all ages (including babies and small children).

We do not provide lateral flow test kits from the surgery but you can get these for free from pharmacies, community centres such as libraries and at test sites. You can also order online using this link

If you do not have a negative test result we will book you a telephone appointment.

Dr Davidson

Dr Davidson is leaving us at the end of November after 10 years with Thaxted. We are sad to see her go and wish her all the best for the future. We are currently advertising for another GP and in the meantime have Dr Tayler covering some sessions for us.

Mother and Baby Group

First Tuesday in every month at Crocus Medical Practice, Community Hospital Site, Radwinter Road, Saffron Walden CB11 3HY 1230-1400.

COVID Recovery Group

This is an informal group for patients recovering from COVID. It is run by Kim Clark, our PCN Social Prescriber and offers tea, coffee and a chat. The group meets every other Thursday and the next date is 21 October. They meet at Cornell Court, Smallbridge road, Saffron Walden CB11 3NS.

Booster Vaccinations

Patients eligible for the booster vaccinations will shortly be receiving messages regarding these. We are starting with the immunosupressed patients as per national guidelines. You will be contacted via text or phone by Uttlesford Health/the PCN, please follow the link in the message to book or call on 01799 796524. Please DO NOT call the surgery.

In some cases you will be able to have your flu jab at the same time. 

Thaxted Surgery post July 19th

With the easing of Covid-19 restrictions with effect from Monday 19th July 2021, we can confirm that all staff at Thaxted Surgery will continue to wear masks and PPE beyond the 19th July. 

We kindly ask that all patients attending the Surgery also continue to wear a face mask or covering (unless clinically exempt) until further notice. We will also continue to operate within social distancing guidelines inside the building.

We have made this decision in line with PHE and Government advice on maintaining the use of masks and face coverings in health settings.  We hope that this will ensure the ongoing protection of clinically vulnerable patients and staff, and will also mean that we can maintain open access to our services while reducing the risk of transmission to our staff and the impact this would have on our ability to operate.

We understand that we cannot enforce this request, however we hope that we can continue to rely on your cooperation and support.

Contacting the surgery for routine issues
If you need help with non-urgent clinical issues, medication requests or an admin request you can now contact us online at

Concerned about your information being shared?  What you need to know.

Patient data from GP medical records kept by GP practices in England is used respectfully, securely and safely every day to improve health, care and services through planning and research, helping to find better treatments and improve patient care.  Data collected by the NHS is only used for health and care purposes. It is never shared with marketing or insurance companies.

The NHS is planning to introduce an improved way for GP practices to share information about patients- called the General Practice Data for Planning and Research data collection.  News of these plans has caused some concern to some of our patients, who have decided that they don’t want their data to be involved.

We have now been informed that no data will be shared in this new way until 1 September this year.  This delay is to enable the national organisation NHS digital to clearly explain their plans to the public and health professionals, as well as to thoroughly investigate any concerns that have been raised.

If you have already been in touch with the practice to ask to be ‘opted out’ of your identifiable information being shared outside of our practice for any purpose, your request will be honoured.  This will not affect your own care. However, nobody’s data will be shared in this new way before 1 September.  If you would like to find out more about why the NHS collects and uses data, please go to this website.

Please see the link below for information regarding the COVID vaccination and blood clots.

COVID vaccinations - for up to date information on the vaccination campaign please see under Further Information.

Telephone Lines

We are aware of the frustration regarding the telephone lines and the difficulty getting through to the surgery. Unfortunately, we are unable to reinstate on line bookings until the guidance changes. In the meantime our phones are extremely busy and our receptionists are working as hard as they can answering the phones constantly. If your query is regarding prescriptions you can email into dispensary on If your query is an admin one you can also email in on Thank you for understanding during these busy times.


There have been a number of reports in the press about scammers trying to exploit fears about Covid-19 to extort money or steal bank details or other information.

The COVID-19 vaccine is free of charge on the NHS and is only available through your GP or authorised centres. We will never ask for:

  • your bank account or card details
  • your pin or banking password
  • copies of personal documents to prove your eligibility for a vaccine, such as your passport, driving licence, bills or pay slips

If you get a suspicious email or phone call, Report It

COVID Vaccines - for information please see p3 in Further Information Section

Repeat Medication - please don't telephone the surgery to order repeat medication. The Prescriptions tab at the top of the website has the details of how to order your repeat medication.

Face Coverings: In order to help keep patients and staff safe Thaxted Surgery asks that anyone coming into the surgery wears a face covering over their nose and mouth - this does not have to be a mask, a scarf or bandana can also be worn.

Attending the Surgery: Please only come into the surgery to attend a booked appointment or to collect medication, once you have been advised that it is ready. For all other enquiries please phone first.

In order to limit the number of people in the surgery at any one time and to maintain safe social distancing could all visitors to the surgery come alone if possible rather than accompanied by friends or family. Thank you

Please see below a link to a template for a medical certificate for patients who are currently self-isolating. There is no need to contact the surgery - please download and complete as required.

Medical Certificate for Covid-19

Where to get Help and Support.
The Council for Voluntary Services (CVSU) and UDC has set up a dedicated service to identify those in need and to co-ordinate the volunteer help to support them.  If you need help or wish to offer your services, please contact CVSU: or tel: 03333 408 2118 (8am to 8pm Monday to Friday)

Corona Virus.  

Help us keep our more vulnerable patients safe, and our staff well so that they can continue to provide a service in Thaxted.  

From Monday March 23rd, NHS instructs that only patients who have booked appointments should proceed beyond the entrance lobby.  Call us. Don't drop in. 

Allow 5 days from ordering for medication collection, and call first to check it is ready.  When you arrive to collect, please give your name to the staff member at the door who may ask you to return in 15 to 30 minutes depending on how busy we are.    

This is hard for all of us, and we are diverting as many staff as possible to phones and medication collection, but please bear with us. Keeping our most vulnerable patients safe when they need to see a doctor or nurse has to be our priority. 

If you have a new but persistent cough OR fever OR loss of/ change in smell or taste please do NOT come into Thaxted Surgery.  Check and if it deteriorates ring 111.  

Testing for Coronavirus

Testing is now open to any member of the public with COVID-19 symptoms by visiting or calling 119 to book a test.

For general information on Corona Virus see

Latest News

Thank you

Our patient participation group (PPG) has been extremely active in fund raising and has managed to fund all the medical equipment for our new and refurbished premises.  Their contribution to medical equipment has enabled us to refurbish of the existing consulting rooms and the dispensary – neither of which were originally part of the scope of work funded by NHS England. 

Thank you to our PPG, and to the many, many patients and local bodies who have contributed

PPG fund raising activities are still going strong, now raising funds to refurbish the old nurses’ rooms. 

East of England Ambulance Service can now access your data from My Care Record

East of England Ambulance Service can now access your GP medical record under the NHS West Essex My Care Record Initiative. This is for the purpose of direct patient care, and clinicians from the ambulance service should always ask for your consent prior to accessing your record. With your consent, this information can be very helpful to the ambulance service in dealing with you in an emergency. 

National Data Opt out

The National Data Opt Out allows patients to record, at a national level, their desire to opt out of data sharing that is not for the purposes of direct patient care  - particularly, data sharing for research or planning services. 

The opt out register is led nationally by NHS digital, NOT by Thaxted Surgery.  Patients can record their opt out at, or via the NHS App, by calling NHS digital on 0300 303 567, or by writing to NHS digital.

Thaxted Surgery is committed to checking the national opt register and applying opt outs prior to any data sharing other than that for direct patient care.  At the time of updating this policy, our systems supplier, EMIS, have not yet released the capability to do this, but expect to so before compliance becomes mandatory in April 2020.

Coronavirus: when to call 111

The advice to the public is to call NHS 111 now and self-isolate if they have been:

  • to Wuhan or Hubai Province in China, specific northern Italian towns (website,  some provinces of South Korea or Iran in the last 14 days (even if they do not have symptoms)

  • to other parts of China, including Macau and Hong Kong, in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)

  • to Cambodia, Thailand, Vietnam, Laos, Myanmar, Japan, Taiwan, Singapore, Republic of Korea or Malaysia in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)

  • to the rest of Northern Italy
  • in close contact with someone with confirmed coronavirus

Anyone who meets the above criteria is advised not to go to a GP surgery, community pharmacy or hospital. Instead they should call NHS 111, stay indoors and avoid close contact with other people.

My Care Record

After discussion with our Patient Participation Group, Thaxted Surgery joined My Care Record from 1 September 2019.

My Care Record is a data sharing arrangement between various health and social care providers across West Essex. It allows health and social care professionals to access a patient's medical and social care information for the purpose of direct care of that individual.

Consent must be provided by the patient whenever and wherever the record is accessed.

Patients can also opt out, so that there record is never available for sharing.

The participating organisations are responsible for training staff and implementing audit and training processes to manage the risk of inappropriate data access by rouge or poorly trained staff. 

Currently, Harlow hospital, EPUT (the local district nursing and mental health trust), Essex Social Care and HUC, our new  Out of Hours provider are participating in MyCareRecord.

The My Care Record team are also in discussions with other East of England health and social care organisations with a view to joining up on a wider basis. This may allow our patients records to be available at Addenbrooke’s and Broomfield within the next few years.

To find out more visit

Please let us know if you would like to opt out.  However, you should be aware that if you opt out hospital doctors, district nurses, weekend/evening doctors and social care professionals will not be able to access your GP medical records should they need to provide you with urgent care.  Alternatively, if you have previously opted out of data sharing and summary care record, and would now like to opt in, please let us know.

Building Work Completed

Our extension and refurbishment project is now completed and we are enjoying our new space. Thank you for the huge support we have received from our community and the many kind words of appreciation for our staff, who have undergone over a year of disruption and consistently managed to keep focused on providing the best patient care that we possibly can.  Please give us your feedback as we settle in and adjust how we work.  


For the safety of patients and staff, out of respect to our neighbours, and to allow for emergency ambulance access, please DO NOT park on the yellow lines on Margaret Street at any time.  Patients with blue badges may use our marked disabled parking spaces.

New Integrated 111, Out of Hours and Evening/Weekend Service

From April 1 2019, Herts Urgent Care (HUC) have taken over provision of 111, the out of hours emergency doctor service and the extended access pre-bookable weekend/evening appointments for the whole of the West Essex area.  We hope that this will result in a more integrated service for the times when we are closed. 

As part of this, please be aware that, unless you have opted out of data sharing, HUC clinicians will now have the facility to access to your summary care record, with your consent, when you contact them for 111/out of hours emergency consultations.  For prebooked extended access appointments, they will also have the ability to access medical records held by us.  In all cases, the clinician MUST ask for your consent before opening either your summary care record or your medical record. 

Please let the surgery know if you want to opt out of sharing medical data for the purpose of direct patient care.  Alternatively, if you have opted out before but now feel that you would like out of hours clinicians to be able to see your records when you consult with them, please write to us to opt back in.

Weekend and evening appointments are still booked through reception at Thaxted, and are available at Saffron Walden Community Hospital, Dunmow Clinic and now Stansted.

Visting Paramedic

Starting in February 2018, Thaxted Surgery teamed with Saffron Walden, Newport and Steeple Bumpstead surgeries to employ a visiting paramedic, Vicky Bryning.  Vicky can visit patients who are acutely unwell across the North Uttlesford area and often gets there earlier in the day than a GP could. 

Housebound patients with an acute issue should continue to call the surgery to request a visit.  The GPs will then brief Vicky if it is appropriate for her to go.  Vicky will report back to your GP, who remains fully in the loop.   In order to make it work effectively, we do ask that patients who think they might need a visit call us as early as possible in the day – and certainly before 10am. 

This is a pilot project that will be extended if we can demonstrate that it is successful, so please let us have your feedback. 

Physiotherapist Assessment in General Practice

The practice has been piloting physiotherapist assessments in the surgery since December 2017.  Early indications are extremely positive. There are 20 minute appointments for assessment (not treatment) with our physiotherapist, Amanda Adams.  Amanda can provide advice and exercises, prescribe pain killers if appropriate, and refer for investigations (X-ray/ultrasound/ blood tests/MRI/Nerve conduction), for physio treatment or to an orthopaedic consultant if appropriate.  Appointments can be booked directly through reception at the surgery – but please book see a doctor first if there are any possible underlying medical issues such as rheumatoid arthritis.   

Frailty Prevention Extended Reviews 

For patients over 75 who may be beginning to experience the first signs of frailty, the practice now offers extended review appointments with Health Care Assistant followed by GP.  The appointments are an opportunity to review a range of factors including:

  • Mobility
  • Vision and hearing
  • Memory and mood
  • History of falls and bone health
  • Life style (smoking, alcohol, exercise)
  • Social factors and Support network
  • Medication

The aim is to be more proactive, anticipate issues and hold frailty at bay for longer.  Please call the surgery if you would like a review.

Thaxted Surgery participates in the National Diabetes Audit 

Thaxted surgery participates in the National Diabetes Audit, an important and valuable ongoing research project.  This involves sharing anonymous patient data.  If you would like more information, or to opt out, please let us know. 

Evening and Weekend Appointments in Saffron Walden Community Hospital

There are now GP and nurse surgeries in Saffron Walden Community Hospital and Dunmow clinic at weekends and in the evenings.  These are in addition to our own Saturday surgeries, and can be booked through the surgery.   A GP will see you, and with your consent, will have access to your medical records.  Call us in Thaxted if you would like to make an appointment.  

On-line Access to Medical Records

We are able to offer on-line access to information from your medical record about medication, immunisations, allergies and documents.  See our policy on our home page.

All patients now have a named GP

All patients now have a named GP. While, in practical terms, patients will still need to see other GPs depending on availability at the time, the named GP will have oversight of any on-going and longer-term health issues and plans, and should be requested for pre-booked appointments.

Currently, patients have been allocated to GPs on the basis of who they have tended to see in the past. The surgery is happy to alter this on request.

Friends and Family Test

We always welcome your feedback and suggestions.   Please fill out our friends and family forms available on line or in our waiting room. OR use our suggestions box. OR call the practice manager and talk!  

Our policy is to avoid antibiotics for minor infections

Most coughs, sore throats & ear aches get better without antibiotics. Antibiotics make little difference, and the more we use them, the more resistance.






4 days

  • Have plenty of rest.
  • Drink enough fluids to avoid feeling thirsty.
  • Fever is a sign the body is fighting the infection and usually gets better by itself. Use paracetamol or ibuprofen if you or your child are uncomfortable as a result of a fever.


Sore throat

7 days


Common Cold

10 days         



18 days


Cough/ bronchitis

21 days

111 - when you need medical help fast but it`s not an emergency.

24 hours, 7 days a week, 365 days a year.

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