Confidentiality & Medical Records
Thaxted Surgery collects personal data of its registered patients in order to provide the best possible health care to those patients. Our Data Privacy notice, pasted below, explains how we use your data, how and when we share your data, how we protect your data, and your rights in relation to your data.
Patient Data Privacy Notice
Childrens Data Privacy Notice
Infection Control Statement - December 2019
Freedom of Information
Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
Thaxted Surgery is committed to protecting Children and Vulnerable Adults and we make their welfare our highest priority. Where additional support is necessary this will include working with other agencies. If you have any concerns about a child or Vulnerable adult please speak to your GP or Practice Management.
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.