Building Work Commencing 17 Sept 2018
The building work is going to be difficult and we do ask for our patients’ forbearance while it is in progress. For the first phase, we will be using our existing building, accessed using the ramp from Margaret Street. After that, it gets more complex as we refurbish. There will be a period of time towards the end where we are using bits of both new and existing buildings, with two alternative entrances.
Noise. Throughout the build, there will be noise and we recognise that this may be a upsetting for some patients. If you are concerned, please talk to us when you book an appointment, and we may be able to suggest a quieter time or a quieter room.
Jubilee Gardens. The Parish Council has been very proactive in identifying and offering an area by Jubilee Gardens on Weaverhead lane for use of site office while building in progress. We’re sorry, but this means that Jubliee Gardens will be out of bounds for a few months, which is going to inconvenience local residents who use them. Our builders have undertaken to leave the gardens as they found them, including protecting the oak trees.
Parking and mobility issues. For the safety of patients, builders and staff, out of respect to our neighbours, and to allow for emergency ambulance access, please avoid parking on the yellow lines on Margaret Street while building work is in progress. Carers of patients with mobility issues are welcome to come and get a wheelchair to bring the patient over from the Margaret Street car park. Staff will be happy to help.
Our thanks to Mr Mills who donated a wheelchair which we can use for this.
Alzheimer's Society Family Care Navigator in Surgery monthly
From September, a Care Navigator from the Alzheimer’s society will be coming to the surgery 2nd Wednesday every month. They will offer 30 minute appointments and can help patients, their carers and family access help and support. Appointments can booked via reception at the surgery.
Starting in February 2018, Thaxted Surgery teamed with Saffron Walden, Newport and Steeple Bumpstead surgeries to employ a visiting paramedic, Vicky Bryning. Vicky can visit patients who are acutely unwell across the North Uttlesford area and often gets there earlier in the day than a GP could.
Housebound patients with an acute issue should continue to call the surgery to request a visit. The GPs will then brief Vicky if it is appropriate for her to go. Vicky will report back to your GP, who remains fully in the loop. In order to make it work effectively, we do ask that patients who think they might need a visit call us as early as possible in the day – and certainly before 10am.
This is a pilot project that will be extended if we can demonstrate that it is successful, so please let us have your feedback.
Physiotherapist Assessment in General Practice
The practice has been piloting physiotherapist assessments in the surgery since December 2017. Early indications are extremely positive. There are 20 minute appointments for assessment (not treatment) with our physiotherapist, Amanda Adams. Amanda can provide advice and exercises, prescribe pain killers if appropriate, and refer for investigations (X-ray/ultrasound/ blood tests/MRI/Nerve conduction), for physio treatment or to an orthopaedic consultant if appropriate. Appointments can be booked directly through reception at the surgery – but please book see a doctor first if there are any possible underlying medical issues such as rheumatoid arthritis.
Frailty Prevention Extended Reviews
For patients over 75 who may be beginning to experience the first signs of frailty, the practice now offers extended review appointments with Health Care Assistant followed by GP. The appointments are an opportunity to review a range of factors including:
- Vision and hearing
- Memory and mood
- History of falls and bone health
- Life style (smoking, alcohol, exercise)
- Social factors and Support network
The aim is to be more proactive, anticipate issues and hold frailty at bay for longer. Please call the surgery if you would like a review.
Over the Counter Medication
West Essex NHS is introducing a new policy to limit prescribing of medicines which are available over-the-counter for patients with minor and/or self-limiting conditions.
This does not include patients with diagnosed long-term conditions, where a treatment is needed on a long-term basis e.g. paracetamol for osteoarthritis. Similarly, clinicians will also prescribe where there are licensing restrictions on the over-the counter sale of a medicine, such as limitations on use in pregnancy or the use of steroid creams on the face.
We are preparing to implement this policy in Thaxted surgery over the next few months. Further details can be found on the West Essex Website, https://westessexccg.nhs.uk/your-health/medicines-optimisation/general-prescribing-guidance/over-the-counter-medication-otc
Thaxted Surgery participates in the National Diabetes Audit
Thaxted surgery participates in the National Diabetes Audit, an important and valuable ongoing research project. This involves sharing anonymous patient data. If you would like more information, or to opt out, please let us know.
Evening and Weekend Appointments in Saffron Walden Community Hospital
There are now GP and nurse surgeries in Saffron Walden Community Hospital and Dunmow clinic at weekends and in the evenings. These are in addition to our own Saturday surgeries, and can be booked through the surgery. A GP will see you, and with your consent, will have access to your medical records. Call us in Thaxted if you would like to make an appointment. For more details: www.weekendgpservice.net
On-line Access to Medical Records
We are able to offer on-line access to information from your medical record about medication, immunisations, allergies and documents. See our policy on our home page.
All patients now have a named GP
All patients now have a named GP. While, in practical terms, patients will still need to see other GPs depending on availability at the time, the named GP will have oversight of any on-going and longer-term health issues and plans, and should be requested for pre-booked appointments.
Currently, patients have been allocated to GPs on the basis of who they have tended to see in the past. The surgery is happy to alter this on request.
Friends and Family Test
We always welcome your feedback and suggestions. Please fill out our friends and family forms available on line or in our waiting room. OR use our suggestions box. OR call the practice manager and talk!
Our policy is to avoid antibiotics for minor infections
Most coughs, sore throats & ear aches get better without antibiotics. Antibiotics make little difference, and the more we use them, the more resistance.
- Have plenty of rest.
- Drink enough fluids to avoid feeling thirsty.
- Fever is a sign the body is fighting the infection and usually gets better by itself. Use paracetamol or ibuprofen if you or your child are uncomfortable as a result of a fever.
111 - when you need medical help fast but it`s not an emergency.
24 hours, 7 days a week, 365 days a year.