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Noticeboard

FLUATHON Now Booking

Flu vaccines are now available. Please book into our Fluthon, in conjunction with Cancer Research, on October 14th, or, if you can't make the Fluathon, book an appointment to suit you.  Patients aged 65 and over, carers and patients with long-term conditions or other vulnerabilities are are eligible for a free NHS Flu Vaccine at Thaxted Surgery.    

NHS West Essex want your views on Over the Counter Medication: https://surveys.essexinsight.org.uk/Overthecounter#

 Summer Raffle 

Our summer raffle raised £996.50 in ticket sales, and, with some other kind donations we are now able to purchase an electric medical coach.  Thank you for your overwhelming support and generosity in donating prizes, buying tickets, and giving your time to organise and sell tickets.  

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Infection Control

Infection Control Statement - Summer 2015

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Safeguarding

Thaxted Surgery is committed to protecting Children and Vulnerable Adults and we make their welfare our highest priority. Where additional support is necessary this will include working with other agencies. If you have any concerns about a child or Vulnerable adult please speak to your GP or Practice Management.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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